Returns & Exchanges
At BASED, we stand behind the quality of our beauty products and offer a 30-day return window for items in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing